Notes are personal, and we keep it that way with strict security and privacy measures.
Your notes and user data are securely stored on our servers in London, United Kingdom. We have in place robust security measures including physical and network security, encryption, access control, data backup, and incident monitoring. Our practices comply with industry standards including GDPR and the Data Protection Act, underscoring our dedication to safeguarding your data and privacy.
Your images are securely stored on servers in London, United Kingdom. However, they are not encrypted at rest, and are accessible to anyone with the link to the image. When you upload an image, we generate a unique URL for it, which should be impossible for anyone else to guess, but which does give unfettered access to anyone with the link.
On Supernotes your data is always encrypted in transit (forced SSL) and encrypted at rest (AES-256). Currently data is not end-to-end-encrypted (E2EE) on the platform, but this is something we hope to offer in the future. As a web-first platform with integrated collaboration features, it is difficult to do E2EE right while also not hindering when and how people want to share their content. If you’d like to learn more about all the different forms of encryption, and why we don’t have E2EE currently we’ve written an in-depth article here.
Our databases have full backups taken every day with write-ahead-logs maintained alongside those backups, so at any time we can restore our databases from any point within the last seven days. We also store encrypted daily backups of our databases for the past month on a different cloud provider to ensure your data can always be recovered even in the case of a catastrophic failure of our primary cloud provider.
Our team will never read or access your note content, unless we have received your express permission during a customer support interaction. We will never sell it to others or use it for advertising. We take your privacy very seriously, read our full privacy policy.
Have any questions? Send us an email at [email protected] or write us at:
Supernotes
18 Finsbury Square
London
United Kingdom
EC2A 1AH
Join thousands of happy notetakers!