Your notes are yours. Supernotes does not own your data, and we will never sell it to others or use it for advertising.
These terms and conditions (‘Terms’) apply to the Supernotes service (“Service”). Please read them carefully, as they contain important information about the Service, the rules for using it, and the limitation of our legal liability. You can print off these Terms or store them for future reference. If you do not agree to these Terms, you must not use the Service.
We are Supernotes Education Ltd, registered in England and Wales with company number 11376395. Our registered office is Huckletree, 18 Finsbury Square, London, United Kingdom, EC2A 1AH.
The Service is a collaborative note-taking [web] platform using the concept of digital notecards (“Cards”). These support text, photos, videos and more.
You must be over 13 to use the Service. If you are over 13 but under 18, please get your parent’s or legal guardian’s consent for you to use the Service. You may only use the Service for personal, non-commercial purposes.
The Service is based in the United Kingdom. If you are resident outside the UK, it is your responsibility to ensure that you comply with all applicable local laws when using the Service.
If we become aware that you are using the Service otherwise than as permitted by these Terms, we may terminate your use of it.
You must register to use the Service. As part of the registration process, we ask you to provide certain information about yourself that is true, accurate, and up to date. Should any of your registration information change, please go to Edit Profile and make the necessary changes.
You can use the Service on a free plan basis (“Starter”), which has a limit to the number of Cards that can be created. You can also use the Service on an unlimited plan basis (“Unlimited”), or upgrade to it from the Starter, and this will enable you to create unlimited Cards and access additional functionality such as personalisation. The Unlimited plan is only available on a paid-for subscription basis, which can be either monthly or yearly (“Billing Cycle”). See Pricing for up to date details of these plans.
We may from time to time may offer a free trial of the Service on an Unlimited plan basis for a limited period of time (“Free Trial”), but this is at our discretion. If we do so, we may at any time, and without giving notice, modify the terms and conditions that apply to the Free Trial, or cancel it.
Your account with Supernotes can accrue benefits in a variety of ways (“Account Rewards”), for example by referring new users to Supernotes (“Referral Programme”). Some types of Account Rewards can be used to offset your Supernotes Subscription fees and other types provide for the creation of new Cards for users that do not have the Unlimited Subscription.
You can earn Account Rewards by inviting new users to Supernotes. You will be assigned a personal referral code for referring new Supernotes users that can be redeemed online. Once you have referred a new user, and they have entered your personal referral code after opening an account, it may take up to 24 hours for the Account Rewards to be added to your respective Supernotes accounts.
To qualify for Account Rewards via the Referral Programme, the referred new user must be a new Supernotes user and with an attached valid referral code.
Users may not collect Account Rewards available under the Referral Programme by:
By acquiring Account Rewards, you agree and acknowledge that we are granting you a limited, revocable license to a digital item, and that the Account Rewards are not your personal property. Except as explicitly provided herein, your personal referral code and Account Rewards are non-transferable. Account Rewards cannot be applied to previous purchases, and are not redeemable for cash. All Account Rewards are voided immediately upon termination of our Referral Program. We reserve the right to suspend or cancel accounts or remove Account Rewards in our sole discretion if we notice any activity that we believe is abusive or fraudulent.
If you subscribe to the Unlimited plan, you will be automatically billed for the Charges in advance for each Billing Cycle.
If automatic billing fails to occur for any reason, we may attempt to charge your credit or debit card one or more times. Should payment continue to fail, we may terminate your subscription.
We may increase the Charges for Unlimited plan subscriptions at any time. Any change will become effective at the end of the Billing Cycle current at the time. We will give you reasonable prior notice of any change in the Charges to give you an opportunity to cancel your Unlimited plan subscription before the change becomes effective. If you continue to use the Service after the increased Charges come into effect, you will be charged the increased amount.
When you register for the Service, we will ask you to confirm your acceptance of these Terms and to pay any Charges that apply. However, no contract exists between you and us for the supply of the Service until we send you confirmation to the email address you have given, and (where you have subscribed for the Unlimited plan), we have received the Charges that apply.
You may cancel your subscription to the Unlimited plan at any time either through your online account management page or by contacting us at firstname.lastname@example.org. Certain refund requests for Subscriptions may be considered by Supernotes on a case-by-case basis and granted in sole discretion of Supernotes. For more information on refunds, please read our full refund policy.
On registration you will have to select a username and password. You must keep your password secure and must not disclose it to or share it with anyone. Your username must also comply with our rules on unacceptable content (see section 10 below).
You will be responsible for all activities and orders under your password. If you know or suspect that someone else has your password, you should go to “Settings” and change it yourself, and if this is not possible contact us at the address or email address.
We reserve the right to change your password if we believe that it is no longer secure.
If you forget your password, please click the "Forgot Password?" link where you will be able to reset your password if you satisfy our security check.
If you upload any content to the Service, you must ensure that it does not infringe the IPRs or other rights or any other person or violate any applicable laws. If they do, you will be responsible for any losses which we may incur as a result.
The Service allows you to create Cards on which you can post, link, store, share and otherwise make available text, graphics, videos, and other digital content ("Content"). For further details about how Cards work, and the settings you can make to give other users different levels of consent to use the Content, see the Homepage.
By posting Content through the use of the Service, you confirm that: (a) you are the author of the Content (“Author”) and it is your original work, or you have the right to use it and make it freely available; (b) you have the right to grant us and other users of the Service the rights provided in these Terms; (c) posting your Content and making it available through the Service does not violate the rights of anyone else (including copyright or privacy rights); and (d) the Content is not in breach of our rules on Unacceptable Content (for which see section 10 below). We reserve the right to terminate the account of any user who we find posting Content in breach of this rule, and to take other legal steps at our discretion.
You retain all your rights (including copyright) in any Content you submit, post or display using the Service, and are solely responsible for protecting those rights, but this is subject to the rights that you grant us and other users of the Service. By posting your Content, you (a) grant us the right to display that Content and make it available for use through the Service, subject to the different levels of consent you give other users to use your Content; (b) waive your so-called “moral right” to be named as the author of any Content, and where you permit other users to edit the Content in any way, your “moral right” to object to treatment of your Content by others. For further details about “moral rights” see gov.uk.
You must not distribute, modify, transmit, reuse, download, repost, resell, copy, use or make available to others any Content which is not your own, either in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
Any Content you posted through the use of the Service will be stored indefinitely, unless it is explicitly deleted. This process is described under "Termination".
You can export your Cards at any time using our export tool, which is available in our online account management page. Cards can be exported as PDF files. Authors can also export their Cards as CSV files.
We take no responsibility and assume no liability for Content you or any other person posts on or through the Service. However, we have the right (but not an obligation) to monitor all Content provided by users, and if we are satisfied that any Content posted through the use of the Service violates the rights of anyone else (including copyright or privacy rights), or our rules on unacceptable Content (for which see the following paragraph), we reserve the right to remove that Content from the Service.
If you are the owner of copyright in any work, or are authorised on behalf of the owner, and you believe that the work has been copied or otherwise used in a way that constitutes copyright infringement, please notify us by email to email@example.com, with the subject line: "Copyright Infringement" and include in your email a detailed description of the alleged infringement. You may be held responsible in law for damages (including costs and legal fees) for misrepresentation or bad-faith claims relating to the alleged infringement of any Content found on or through the Service.
You must not post any Content through the Service which may reasonably be regarded as offensive, unlawful, threatening, abusive, harassing, defamatory, obscene, sexually explicit, or racially, ethnically or otherwise objectionable (please note that using a misspelling or alternative spelling of a word will not circumvent this requirement), or add links to other websites which may contain any such material. This rule also applies to user names. You must not post any Content or other material through the Service that contains a virus or other malicious code.
The Service and the content of the Supernotes website are protected by intellectual property rights including copyright and trade marks, as detailed in our Copyright Notice. We reserve all our rights in such intellectual property.
Except as expressly permitted by these Terms, you may not copy, disseminate, download or make available to others any content available through the use of the Service or on the Supernotes website.
You must not adapt, modify, merge, translate, reverse engineer, decompile or disassemble any part of the Supernotes website, except to the extent permitted by applicable law.
While we try to ensure that the Service is normally available 24 hours a day, we cannot be held responsible if for any reason the Service is unavailable at any time or for any period by reason of circumstances beyond our reasonable control.
We reserve the right to suspend access to the Service at any time for operational, regulatory, legal or other reasons.
We may temporarily suspend access to the Service without our giving notice in the case of system failure, maintenance or repair or for reasons beyond our reasonable control.
Although we make all reasonable efforts to ensure that the servers that makes the Service available are bug and virus free, we cannot provide any guarantee in this respect.
You are responsible for obtaining Internet access to the Service from where you are in order to use the Service. We cannot be held responsible for your failure to access the Service from any location or browser. Any access fees incurred in reaching the Service (e.g. mobile access or roaming charges) are your responsibility.
Owing to the nature of the Internet and the fact that your access to the Service involves functionality outside our control, we cannot be held responsible for technical problems that you may experience with the Service, including corruption or loss of data held on your computer or other device, or any damage caused to your computer or other device resulting from your use of the Service.
The Service (and any Content you access using the Service) may provide links to other websites. Selecting any of these links will direct you to a website that is not related in any way to us. We take no responsibility for the content contained on any such website, and the link to these other websites does not imply an endorsement or recommendation of the website, its products or services.
We will provide the Services using reasonable care and skill. This does not affect your legal rights as a consumer if we fail to do so. We will not be liable to you for any delay in providing the Service, or any failure to provide the Service, or for loss or corruption of data held on your computer or other device or on our servers, if this is due to circumstances beyond our reasonable control (including those mentioned in sections 12 and 13 above), or to any failure on the part of our service suppliers.
We will not under any circumstances be liable for any unforeseeable losses, or any business losses, including loss of profit, resulting from your use of, or your inability to use, the Service.
Nothing in these Terms affects any legal liability we may have and which we cannot lawfully exclude or restrict, including liability for: (a) death or personal injury caused by our negligence; or (b) our fraud.
We may give you notice to terminate your use of the Service with immediate effect if: (a) you breach any of these Terms, or (b) we have reason to believe that you are using the Service in an unauthorised, unlawful, illegal or fraudulent manner, or (c) we are prevented from providing the Service by reasons beyond our reasonable control; or (d) you fail to pay any Charges due to us.
If you wish to terminate your use of the Service, you may request us to delete your account at any time from within our account management page. Once we receive your request to delete your account, all the Content for which you are the Author will immediately become inaccessible. After 30 days, the Content will be deleted from our servers and can no longer be recovered. However, any Content that has been shared with other users as Cards will still be present after the termination of your account, but they can no longer be shared with any further users.
On termination for any reason (unless you have the right to terminate), no refund of any Charges that have already become due and have been paid will be made.
We reserve the right to change any of these Terms from time to time without giving notice. Any change will become effective immediately when posted to the Service. If you continue to use the Service, we will take it that you accept any such change.
We may transfer our rights or sub-contract our duties under the contract we have with you, either for operational reasons or in connection with a business sale or reorganisation. Otherwise, the contract is not transferable by either you or us, and nothing in the contract gives any person other than you and us any rights under the contract.
These Terms are governed by the law of England and Wales. Any disputes may be brought before the courts of England and Wales, but that does not affect any rights you may have as a consumer under the law of any other part of the United Kingdom where you live, or any right you may have to take legal proceedings there.
If you have any queries or complaints regarding the Service, please contact us at the postal or email address given below.
Have any questions? Send us an email at firstname.lastname@example.org or write us at:
18 Finsbury Square